Last Updated: August 31, 2026
At Sperry Shops, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are happy to review your return or refund request in accordance with the policy below.
1. Return Period
You may request a return within 30 days of the date your order was delivered.
To be eligible for a return, the item must generally be:
- Unused and in its original condition
- In the original packaging, where applicable
- Free from damage caused by the customer
- Accompanied by proof of purchase or order information
Items that do not meet these requirements may be refused or may be eligible only for a partial refund.
2. Non-Returnable Items
Certain items may not be eligible for return, including:
- Items marked as final sale
- Personalized or customized products
- Gift cards
- Products that have been used, damaged, or altered after delivery
- Items that are returned without the original packaging when the packaging is necessary for resale
- Any other products specifically identified as non-returnable on the product page
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
3. How to Request a Return
To request a return, please contact us at:
Please include:
- Your full name
- Order number
- Product name
- Reason for the return
- Photos of the product if it is damaged, defective, or incorrect
Our customer service team will review your request and provide return instructions if your return is approved.
Please do not send merchandise back to the return address printed on your package unless our customer service team has specifically instructed you to do so.
4. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
We may request photographs or other information to help us investigate the issue.
Depending on the circumstances, we may offer:
- A replacement
- A refund
- A partial refund
- Another appropriate resolution
If an item arrives damaged, please retain the packaging until the issue has been resolved.
5. Return Shipping
Unless the return is due to an item being defective, damaged, incorrect, or otherwise caused by an error on our part, the customer may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless the return is caused by our error or applicable law requires otherwise.
6. Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If your refund is approved, the refund will generally be issued to the original payment method.
Depending on your payment provider or financial institution, it may take additional business days for the refund to appear in your account.
7. Partial Refunds
In certain situations, only a partial refund may be granted. This may apply when:
- An item shows signs of use
- An item is damaged after delivery due to customer handling
- Original packaging or accessories are missing
- The product has been returned outside the applicable return period
- The item does not meet the requirements of this policy
8. Exchanges
We may offer exchanges for defective, damaged, or incorrect products depending on inventory availability.
If you need a different size, color, model, or product, please contact us before returning the original item.
9. Late or Missing Refunds
If you have been notified that your refund has been processed but you have not received it, first check your bank account or payment provider.
If you still have not received your refund after a reasonable processing period, please contact us at:
10. Contact Us
If you have questions regarding returns or refunds, please contact:
Sperry Shops
1828 Blue Spruce Lane
Baltimore, MD 21212
United States
Email: pwinmvblvr@iubridge.com
Website: sperryshops.com